Help & Support

New User Onboarding

New User Onboarding


Here is a quick guide to get you up and running, if you have any questions or trouble please contact us anytime.


We offer a complete training package as part of our G Suite concierge service. This is done remotely email or if your subscription covers it - via video over Hangouts/Skype or phone. We cover basic to advanced training, if applicable you will receive an email from us shortly to organise a time, if your unsure just email me.


First off you will need to log into your Google account and change your password, if you don't remember your password, simply click the "forgot password?" link below the password field and follow the prompts. If you get stuck, just contact us.


There are many ways you can contact me for help, here are all the channels you're entitled to use as part of your package:


Slack is a communications hub, it's more than a messaging platform. It has free and paid tiers, sign up is simple, just create your account and connect to our team.


G+ is Google's social platform, you can create communities, post other people's feeds or have an internal staff only messaging board. Sign in with your Google account and join our community.

Facebook Messenger

You can reach me on Facebook Messenger if you prefer. Just click the link, sign into Facebook and send me a question.


Your App draw pictured below:

Google app draw

is the square icon found on any Google search page or in most of the G Suite services.  In here you will find all the common services you will need. Google Chrome is the most suitable browser to use with your G Suite account as you will get all the company bookmarks and policies, but you can use any browser you prefer.

If you are using a shared computer, ensure that you are logged into your Google account when starting up any session as multiple people can be logged into their account off the same computer, you can tell by your name being present and your avatar displaying either the first letter of your name or your image if you have connected your G+ account.

Google login

 <---Like me

If are on a computer that you trust you can set up and use your own Chrome Profile as this makes it easier to switch between accounts, click the profiles button on the top of the window 

Chrome profiles

Select switch person and select your account

Chrome profiles switch account

If your account is not visible then you can set this up easily by selecting Add Person

chrome profiles add person

And going through the login wizard.You now have your own account setup that you can switch to but be aware, others can switch to your account too so only use this on PCs you trust.



Drive is your online storage, keep all your work files and docs here.  To view the folders you have access to, please click on the Shared with me section on the right hand side menu

Shared with me

then if you want to add them to your Drive for easier access, right click the folder and select Move to...

Shared with me - move folder

Please note: The folders/files that are shared to you are still owned by the original creator, if they remove access this folder/file will disappear.


Docs is your online word processing software, like MS Word but without the crashes and bugs.  Also it auto saves and you can have multiple people editing the same document, pretty cool.  It's better to demonstrate the capability through 1 on 1 training so if you need, set it up as instructed in the Training information email.


Sheets is your spreadsheet service, it has about 99% of all the functions that Excel and features as above in Docs and doesn't freeze all the time and lose your unsaved work :/

That's a quick tour, more will come in your email over the next few days and weeks.

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