Help & Support

Sync occurs without error but Jobs or Tasks do not sync

Only affects Version 2.0+

If the sync is running and no errors are being sent via email to you or support but no new entries are being created or updates are not syncing then please follow the below instructions.

Stop the Service

Start the service


The script has a safety feature that won't run the quick sync feature included in version 2.0+ which syncs the newest 10% of Jobs or Tasks created every 2 minutes.  

If the safety flag is not cleared when the script finishes syncing or on error it will then remain active preventing the next sync interval and beyond until it is reset.  The flag is reset when the script service is stopped and when the script errors correctly and emails the logs to support.

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